Evernest rejected my rent payment then immediately hit me with a late fee and said I had 5 days to pay a $500 late fee balance or I’d be evicted. This is way higher than the maximum “late fee” they could charge me for, as it says in my lease. No matter how many times I called I could never get through to any property manager, they didn’t even know who runs my building. There’s like three people answering phones in the office. But my time was running out so I went downtown to their RVA office (and was assured someone could talk to me there), and the door was locked with a sign saying to make an appointment online. I knocked for awhile and nobody ever came out. There was another tenant at the office who said he had paid his rent through May, yet they had put an eviction notice on his door for the next morning. I just paid the outstanding total on the fifth day out of fear of what would happen but it’s fucked up. We’ll definitely be moving out of this building, which sucks because I like our apartment but living under a predatory company is not it.