Submitted by Charlesinrichmond t3_10s5q82 in rva

The pharmacy at Kroger Willow lawn is driving me nuts in the usual Kroger way. I had to go back to them when Lafayette closed but they are actively trying to remind me why I don't like getting drugs at Kroger.

Has anyone used Westwood pharmacy for drugs? Or are they basically a restaurant at this point

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augie_wartooth t1_j6zlghx wrote

I went there for a while, but you actually have to call to renew prescriptions because sometimes they just don’t check the online form you can fill out. They also won’t call you when your prescription is ready, and I found the pharmacy staff to be pretty rude. I would not recommend it at all. I really liked the Walgreens in Ellwood when I lived in that area.

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KAGUY0 t1_j6zz21v wrote

No they are not. Worked with several former techs there as well and they got treated like trash. You could try Publix, or if you’re trying to stay with small business, Bremo pharmacy.

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khuldrim t1_j708cd5 wrote

I’ve heard the Publix pharmacies are great. My wife and I have been tempted to switch from the carytown kroger to the carytown Publix.

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katebandit t1_j71b0bg wrote

No. Once needed epilepsy medication filled. Called in to refill it, they looked up the prescription, said okay, it would be ready. I arrive the next morning and they said that my refills were out and I needed to call the vet for more. Yet they couldn’t have told me that the day before on a time sensitive medication? No way to know the prescription is ready unless you call, and I’ve always gotten either a child or someone who clearly doesn’t care on the phone.

And their in person customer service isn’t great. Granted, I was heated about them not being thorough and just letting my prescription ride, but I’ve experienced bad service before that incident.

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throwingutah t1_j71xyq2 wrote

I went in there years ago with a receipt to try to return a knee brace and the owner accused me of shoplifting it because the receipt wasn't itemized (?). He followed me around the store. I was wearing scrubs and my work ID. It was so bizarre. Never been back.

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-B001- t1_j726wt1 wrote

Yea, the Walgreens person sounded like it was 'for this policy' sort of thing that Walgreens didn't have the contract. She told me I'd have to try CVS or Kroger. It was unexpected!

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