Viewing a single comment thread. View all comments

Typical_Hyena t1_j9pk557 wrote

Reply to comment by JeffRVA in Question about city gas lines by ChillOutMetzy

I'm going on nearly 2 years to sort out our water/trash bill with the city after we moved- they confirmed in writing multiple times that we had requested shutoff on X date and that we shouldn't have been billed for the next 4 months when we didn't live there, but the bill wasn't adjusted. They tried to take my tax refund last year, I contested it, they gave me my refund but are STILL sending me bills. I'm gearing up for the fight again this year now that I have filed. If it was less than $100 I would just let them take my money so I could move on...

1

JeffRVA t1_j9poin0 wrote

In my case I finally reached out to the city councilman's office for the district I work in (I lived in Henrico) and he put my in contact with the mayor's office. I ended up exchanging emails with what appeared to be some fairly high up folks and then the head of DPU herself. And that's when it finally got resolved. Had it not been I was about to go to the news media and had I found it sooner I also would have filed a complaint with the SCC:

https://scc.virginia.gov/pages/Utility-Complaints

Might be something to consider in your case.

By comparison, when I called Henrico DPU to close out my trash/water/sewer I made one phone call. They sent me a final bill, I paid said final bill, and never heard another word from them.

2

Typical_Hyena t1_j9pqg4u wrote

Thanks for the tip! I will definitely consider this option going forward.

1