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leavingthecold OP t1_j64ml6s wrote

Reply to comment by Proof-Variation7005 in Everyone is asking for a tip these days by leavingthecold

I'm not assuming this was anecdotal experience based on the same establishment just outside of Providence. I understand a lot of teens work in these places but the basic service level from Providence to parts further out is night and day.

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Proof-Variation7005 t1_j64xsq2 wrote

Do you think Providence invented apathetic, disengaged fast food employees or something?

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leavingthecold OP t1_j65034h wrote

No but it sure does show it compared to other places in this state.

Ex 1. There is a Wendy's near my job out in the burbs which appears to be understaffed so I get the slow service at times , however the service is decent. No kiosk here either

Ex 2. The Wendy's on Charles St for example has 3 ordering kiosk's, the front ordering spot and appears to have more staff compared to the other I mentioned.

Why is the service night and day between 2 places serving the same food and performing the same task?

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Proof-Variation7005 t1_j655ii4 wrote

I can't believe I get to use it in this context but here we go....

Sir, this is a Wendys.

You think that the small town Wendys and one the one in the city are serving an equal amount of customers and orders? Those kiosks aren't there because the employees on register are "ding dongs" and slow or something. They exist because a LOT more people are ordering and that's a way to be more efficient with taking orders and utilizing manpower.

They also need more employees because they have a LOT more customers.

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leavingthecold OP t1_j6562vy wrote

Wendy's or whatever basic decent service is to be expected, not coming here for 5 star wine and dine service.

This one particular Wendy's without the kiosk and understaff serve a volume equal to Providence. It's not in the middle of nowhere.

There's also a Taco Bell not far from here that has 2 kiosk and nowhere near the volume of Providence outside of lunch time hours. Good service as well.

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Proof-Variation7005 t1_j656hln wrote

so you've staked the place out and sat there open to close over a sample size of several weeks each, i take it?

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