I currently rent from them, and I like the apartment, but I’ve had an impossible time trying to get them to even respond to me regarding various issues with the heat in my apartment (no response to three separate messages over the last month; only got a response one time because I made it clear I was planning to contact code enforcement unless they addressed the issue in the next week). They also won’t get back to me about next steps regarding my freezer that stopped working. I will never rent from them again, but I’m glad you’re having a very different experience!

(Deleted duplicate comment)