Happened to me too. I called and they didn't have much to say. They also just flat out dumped my can with the lid once, trash and lid went into the truck. It's a nice can too, but I don't have a lid for it. The best part is that I had an old broken trash can that I kept trying to throw out and they wouldn't take it, so I bought a big shop style trash back, put the can in that bag. They took it.

At this point I am laughing.