That's still how it works, you have to call early the previous morning to book a trip, except on Friday you can book for Sat.-Sun.-Mon. Sometimes they are short on drivers so you are turned down. If you have a long awaited appointment with a specialist or a medical procedure you don't know if you can show up until the previous day. And forget spending bucks on a theater, concert, or sports event ticket, cause you might get a nope! I've waited as long as 2 1/2 hours for them to show up to pick me up going home. I see them pick up people who have been on dialysis all day, and feel awful for how they have to wait.