They have “lost” multiple packages that I’ve sent out in the last couple of months, and I’m reaching my limit here. The parcels always get held up at the distribution center, never to be seen again. When I call the cx service number, they tell me no one even answers the phone there. They are costing me money and time. I’m livid at this point. Has anyone else experienced this or is it just me?

Comments

You must log in or register to comment.

Blueberry-Specialist t1_jeaswfs wrote on March 30, 2023 at 5:42 PM

The warrandale dis. 100% stole a laptop I sold a few yrs back and kept sending the empty box to and from Georgia. Tried everything to make the insurance claim and they just kept giving me the run around. 700 bucks down the drain.

jxd132407 t1_jeans4s wrote on March 30, 2023 at 5:09 PM

Nah, we've found USPS to be pretty good. In contrast, FedEx Ground has been horrible for us.

HomicidalHushPuppy t1_jeapvkq wrote on March 30, 2023 at 5:23 PM

I have frequent issues where packages sent to me have improperly covered old labels, and then they get stuck in an infinite loop because some centers read the new label and some read the old. I'm currently waiting on a package that's gone across the country 3 times. USPS was supposed to flag it for manual sorting but that didn't happen.

vanderbeek21 t1_jeasfe6 wrote on March 30, 2023 at 5:39 PM

USPS is alright. UPS is better, but FedEx sucks hard so I'll take them any day

sopabe6197 t1_jeantg5 wrote on March 30, 2023 at 5:10 PM

The whole USPS has been terrible these past few weeks. Twice now things have just randomly stopped in transit for unknown reasons.

junior_emo_mcgee t1_jeaweuo wrote on March 30, 2023 at 6:04 PM

They track to warrandale and never leave there? Do you have any tracking #'s for examples? What kind of stuff are you shipping?

gatorclawgumbo OP t1_jeb63t8 wrote on March 30, 2023 at 7:06 PM

Yes, they never leave Warrendale. After 30 days I just declare them missing and have to refund people. I do have tracking on everything. I sell vintage clothing, so it’s not like I can re-send a replacement.

junior_emo_mcgee t1_jeb6mi8 wrote on March 30, 2023 at 7:09 PM

My suggestion would be to start sending thing priority mail and getting them scanned in at the post office and getting a receipt. You will have insurance up to $100 on the packages so if they do get lost you should get a refund from USPS.

Redditmedaddy69 t1_jec0bzc wrote on March 30, 2023 at 10:21 PM

They went way above and beyond what I would have ever thought the post office would do when searching for a lost package of mine. I just filled out the online contact form I believe and they eventually got to it. Weirder things can happen but I doubt anyone is risking a job and pension for some random vintage clothing.

gatorclawgumbo OP t1_jec0i32 wrote on March 30, 2023 at 10:23 PM

That hasn’t been my experience, but I’m happy that it worked out for you!

BetesBurgh t1_jeeld3z wrote on March 31, 2023 at 1:29 PM

So, the Warrendale location has a lobby and window you can go to, but the hours kinda suck (10-2, monday-friday as far as I know). I cannot guarantee that you'd be successful in getting an answer, but you'd at least talk to a person. I worked holiday casual at this facility, and they take theft & interference of mail seriously, as in dudes w/cuffs seriously. The fact it's been multiples is a bit weird - like one package I'd chalk up to something like a mangled package and it's been sitting in the department where someone pieces together where the heck damaged mail is supposed to go - but more than once for one customer is pretty weird.

(Edit: words are hard & I can't remember what the damaged mail dept is called)

gatorclawgumbo OP t1_jegrx8e wrote on March 31, 2023 at 10:16 PM

I appreciate it, I didn’t know they had a lobby. I agree, I seems really weird and I thought mail theft was a felony, but without proof making claims feels like I can do. Thanks!