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dotcom-jillionaire t1_j253div wrote

call the department of revenue and talk to them to confirm your exemption status and how to deal with your bill, (215) 686-9200.

this kind of happened to me a few years ago. turns out the system for property information and system for property tax information are (surprise) out of sync with each other and might not show the most up to date info.

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douglas_in_philly OP t1_j253s3p wrote

Thanks for the tip. In my experience, calling any city office is a royal PITA. Endless holds, endless transfers, disconnects, etc. Has your (or others') experience been different?

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dotcom-jillionaire t1_j25gww9 wrote

i'm not sure what magic i was able to pull off, but when i called 3 or 4 years ago (pre pandemic, but around this time of year) my call was picked up immediately and the worker was really helpful. i was able to confirm i was registered even though property.phila.gov said otherwise and i was also able to correct my name on the property record, they put an incorrect middle initial on my record.

with it being 2 days before 2023 and the whole shitshow over property tax increases it's not surprising they're being swamped with calls right now

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aintjoan t1_j265ly1 wrote

The Property office is run by some very, very helpful people. I have never had to wait more than a minute to get a human on the phone, and they have always been able to answer my question (albeit not always with the answers I want, but they are helpful and knowledgeable).

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samsaraesque t1_j25f2fo wrote

I called the 686 9200 two weeks ago, and chose the leave-your-number-we'll-call-you-back option rather than wait in the queue. They called me back yesterday.

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