SEPTA really is terrible about helping with information. Even down in the subway system, where you would expect good signage and info it's extremely confusing for anyone not already familiar with the system. I've noted this time and again, and been agreed with time and again. SEPTA clearly has systemic problems that keep it from being better in this (and many other) areas. I suspect it's the same issues most others services in Philly (like trash collection, street repaving and other basic services) all suffer from.