Personally I feel like SEPTA's been doing what they can to get the word out there. They have been talking about the bus revolution work since they first started the process (which was quite some time ago).

I do think they should have been putting the signs up at bus stops and on the buses earlier than they did, though. I've been seeing them recently, but many of the open house discussions have already happened.

That said, having attended one of the open house discussions -- people are not listening to anything SEPTA is saying or spending even half a second listening to the reasoning behind the redesign. Nothing is final, but I have to say that what's been proposed lines up quite well with good transit design principles, especially given the budget constraints that SEPTA has. But all anyone on the calls wants to do is scream about how their much-too-long, 87-turn-having, never-on-time route is being removed. Well, yeah, it is, because you can't run a reliable bus network that way. And there is simply no way SEPTA can sustain the (already unreliable) bus network it has with the ridership it's got.

It also amazes me how many people don't know that the first transfer has been free on SEPTA for two years already. OMG I WILL HAVE TO TRANSFER IT'S GOING TO COST MORE -- well, yes, you may have to transfer, but no it won't cost more, and the whole point of the new approach is guaranteed regular reliability on the main lines. So overall it should be a much more reliable system.

There are reasonable accessibility concerns about having to increase transfers, and that requires more attention IMO.