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Electronic_Chard_270 t1_itmeq7o wrote

Reply to comment by RexxAppeal in SEPTA working out kinks in mobile phone ticketing feature by bengalese

In what way is Key ‘barely functional’? Mine always works wonderfully

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RexxAppeal t1_itmm41k wrote

The cards don't last, the regional rail mode was rushed out during the pandemic, and there's been no visible progress on e-wallet support.

Instead they're focused on this stupid qr code app that's going to cause chaos at the fare ox because it's slow and kludgy.

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Electronic_Chard_270 t1_itmmn4r wrote

What do you mean the cards don’t last? As in they expire? They last for several years. Barely functional is a bit hyperbolic sir and you seem to simply be looking for reasons to be negative

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RexxAppeal t1_itmoan0 wrote

I'm on my 5th card. 1 expired, 3 just randomly stopped working. I've also had multiple problems with auto load not working and regional rail tap outs starting new trips.

By barely functional, they reached a minimum level of working. If you've been lucky with card failure and the widespread reader issues on buses and at rail stops it might not seem that bad.

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Electronic_Chard_270 t1_itmoxws wrote

That sounds like it’s on you. I’ve had 2 cards, only because 1 expired. I have never had one stop working, neither has my wife, and we use Septa daily. I am mainly a bus/BSL rider, but can’t say I have seen many issues with the card reading system. Please tell me where the ‘widespread’ reader issues are happening.

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RunnyBabbit23 t1_itn4jd8 wrote

My card randomly stopped working. I would go over to the window after tapping didn’t work and they would just wave me through. So I got a few months of free Septa before it started working again. I don’t know what the issue was but I didn’t complain.

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courageous_liquid t1_itnte14 wrote

I've gone through about 5 as well. When they get funky and stop reading accurately I just grab a new one and move the funds over, which takes about 10 seconds on the app or septakey.org.

I think the batch from like 2ish years ago were pretty shitty.

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hethuisje t1_itpvlfh wrote

Mine also randomly stopped working recently. There is no way to transfer its balance to my new card other than going to 1234 Market! Ugh.

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Electronic_Chard_270 t1_itq77bo wrote

Not true. If you register the card at setptakey.com, you can transfer it

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hethuisje t1_itq8ubn wrote

I don't see any way to do it and when I asked SEPTA_SOCIAL on twitter, they told me I had to go to the ticket counter at that location.

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tet3 t1_itmqvwg wrote

I & my kids have also had card failures. I have been waved onto many Hs, 18s and 23s because the card scanner was down. Didn't delay me, but lost revenue from Travel Wallet riders for SEPTA.

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thebruns t1_itnbw98 wrote

Try and start your trip for a suburban regional rail system without having previously been given a Key.

Good luck.

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courageous_liquid t1_itntfry wrote

...You can pay with cards or cash on the train. No luck needed.

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thebruns t1_itnuvr8 wrote

Except you want the freedom pass since you will be making multiple trips. Now what?

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courageous_liquid t1_itpyjlw wrote

Then your lack of preparation makes you pay full fare and reminds you to get a key when you arrive in CC. Depending on how many trips it might not even matter.

Also just FYI freedom pass no longer exists. It's now called "One Day Anywhere FleX Pass" under the "Independence Pass" umbrella, at least on the app.

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thebruns t1_itq59i7 wrote

> Then your lack of preparation

How do you prepare? Its literally not available for sale at the stations.

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courageous_liquid t1_itq8sfc wrote

You know what a freedom pass is but you haven't been in center city since june 2016?

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thebruns t1_itq9rt1 wrote

My dude I visited a friend in the burbs just this summer and since they didnt already have Keys, getting them into the city was a problem. You cannot buy a key at the station. A key is required to have the pass.

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