boof_the_warlock t1_j7hzdcp wrote on February 6, 2023 at 10:48 PM

Not new but for the love of christ can anyone help me because I cannot get a hold of a human being at PGW: How do you turn off service? The login prompt says "failed" every time, even though I have my username and password saved. I emailed support because I couldn't talk to a human being, and all they did was email the password reset form. I can log in to my PGW account just fine but the turn off service prompt is FUCKING BROKEN.

Loud-Policy t1_j7i0gre wrote on February 6, 2023 at 10:55 PM

Are you sure you’re on the right service address? PGW sometimes lists old apartments even after you move and shut off service, and you have to switch to your new one for anything to work