I report things around my neighborhood on a regular basis (I’ve got a busted streetlight in the queue right now).

The last street issue I reported was a massive ditch left by installing utility lines for new construction. The lines were in, but the infill had settled and the ditches were half filled.

Took about a week to get a response and the response was that they’d be out in something like 45 business days, which was a disappointment. It did eventually get done after a few months though.

I’ve had pretty good response times on other issues though.