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Coronator t1_j6mcfhq wrote

It’s possible you got fished for answers to security questions that a bad actor could use to access your accounts. That’s the problem with those security questions - you can change your passwords, but you can’t change your mothers maiden name.

It is weird they were able to verify your account activity though - I don’t get that.

I would definitely report this incident up through chase, and monitor your account activities.

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classthree1 t1_j6mdgzs wrote

Yeah, sounds likely it was a scam. Scammers use phone number spooofing which is a service they can make whatever phone number show up on your caller id they want. Having the actual Chase Bank phone number show on your phone is part of the scam. Its such a common scam that most banks have a warning about them. See Chase Bank link here

https://www.chase.com/digital/resources/privacy-security/questions/fraud

Call Chase and tell them what happened. Ask if it was them that called. If it wasn't, change your password and pin number immediately. Subscribe to an identity and credit monitoring service like Experian that would notify you if someone applies for credit or uses your personal identification. Also change your Chase notifications to notify you of all transactions. You may get a lot of notifications but you can change it back when you're confortable that you don't see any fraudulent transactions.

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kchang07 OP t1_j6o8zi1 wrote

Yea the weird thing is, those security questions weren’t even mine. It was something like which professional association are you associated with, and which professional license do you have. Never set up any of those or have those in my credit security questions.

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