PODS messed up my delivery date, keeps on charging me after delivery was done, what can I do about this?

Submitted by AwsAmplify t3_1003955 in personalfinance

I paid a large amount to have two pods delivered to me to Washington(from Texas), based on the start of my house lease in Washington. PODS however changed the delivery date to a week later, after one of the two pods was delivered.

They then changed the delivery time in Washington, from early morning to late in the evening. I therefore had to cancel the movers(to unload the items from the PODS) and then reschedule them again, at a much higher price. I raised a Credit card dispute with Fidelity, send all the PODS issue tracking numbers etc but it was declined as "there was discrepancy between what I said the first time and what I send the second time(I asked them to explain further but they declined)"

Fast forward to 3 months, I see new charges on my credit card account from PODS. These charges are processed and then quickly reversed. Credit card company says that I need to talk to PODS(the best that they can do is send me a new credit card) and PODS says that they have not made the credit card transaction.

Is there anything I can do here? I would really like to get to the bottom of this.

Update 1:

Credit Card Transaction links

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retroPencil t1_j2fbf5b wrote

What did the pods contract say about delivery date change, fees, etc.?

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lilfunky1 t1_j2fbx13 wrote

>I paid a large amount to have two pods delivered to me to Washington(from Texas), based on the start of my house lease in Washington. PODS however changed the delivery date to a week later, after one of the two pods was delivered. > >They then changed the delivery time in Washington, from early morning to late in the evening. I therefore had to cancel the movers(to unload the items from the PODS) and then reschedule them again, at a much higher price. I raised a Credit card dispute with Fidelity, send all the PODS issue tracking numbers etc but it was declined as "there was discrepancy between what I said the first time and what I send the second time(I asked them to explain further but they declined)" > >Fast forward to 3 months, I see new charges on my credit card account from PODS. These charges are processed and then quickly reversed. Credit card company says that I need to talk to PODS(the best that they can do is send me a new credit card) and PODS says that they have not made the credit card transaction. > >Is there anything I can do here? I would really like to get to the bottom of this.

You need to talk to PODS

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AwsAmplify OP t1_j2fd8lf wrote

Replying to retroPencil (#1,246,658)

They said that the delivery date was changed as "some information was not saved at PODS end". All of this was after the first POD was delivered.

I have created multiple tickets at PODS end but till date neither has PODS called me nor has any action been taken on any of the mentioned issues.

I have added credit card transaction links in the post above.

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meamemg t1_j2fdxn5 wrote

If the charges were reversed, what are you trying to have happen?

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retroPencil t1_j2feezj wrote

Replying to AwsAmplify (#1,247,361)

What are you trying to accomplish? It sounds like pods did their job, horribly, but they did it. They charged you because they delivered your goods.

Are you trying to figure out why they charged another $1k? That's something only they can tell you. Sorry.

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