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whoknowsme2001 t1_iy9mqvq wrote

Did these companies change their addresses? Not sure how this mess happened in the first place. Billpay will either process an electronic payment or send a physical draft/check if the company doesn’t accept electronic payments.

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grizgrin75 OP t1_iy9wbpk wrote

The bills were getting mailed late by the bank billpay service, or not sending them at all. After 18 years I guess I had got used to leaning on this crutch too much and not checking up on it enough. Turns out there is fine print in the billpay service agreement that the bills will basically go out whenever they feel like it, and the customer cannot do squat about it.

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whoknowsme2001 t1_iya5twr wrote

How is this possible? Usually a date is selected and a received by date is made available. This contradicts everything I’ve ever known about online billpay since 2002 (working for a bank).

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