311 has its issues. There is currently a man sueing the 84th precinct of the NYPD for harrasement over his reporting to 311 illegal parking in his neighborhood. Cops got his # from 311 and used it to send anonymous and threatening texts, to "silence" him over reporting. Pretty spooky. Anything involving parking or road behavior basically goes unfixed by 311/NYPD, so to another poster's point, even if 311 responds it's up to the coordinating agencies to fix it and that's where the system fails