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remotetissuepaper t1_j24cbix wrote

I have a feeling the sunwing rep who said that doesn't like sunwing any more than the customers do. Ya gotta admit it's kinda some funny shit to say if you've been getting your ass chewed out for hours.

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bcash101 t1_j25b3f1 wrote

I've worked in customer service enough to know how poorly the average person treats the workers when things are going right.

I guarantee they had been getting dumped on for hours for something completely beyond their control, and I'd bet that the family in the story was no exception.

LPT, folks: if the customer service person has any authority or ability to assist you, having a shitty attitude is typically not the way to get them to invoke it.

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RobsEvilTwin t1_j282h8t wrote

I haven't worked in that sort of role for a long time, but when I did anyone who was a rude see you next Tuesday on the phone got work to rule only.

People who tried to be polite we tended to bend over backwards for - there is something disarming about a customer talking to you like a human being :D

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