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cally1789 t1_iy5wluw wrote

I don't get it, usually amazon is great with customer service and refunds. Hell we bought a mattress and decided we didn't like it, started a return and they gave us the money back, and told us to keep the mattress.

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schroedingersnewcat t1_iy6pfk1 wrote

That's because legally they can't take a mattress back.

That said, you're 100% right, Amazon usually has great customer service.

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pentatomid_fan t1_iy74v5i wrote

It’s also my understanding that all the mattress companies that give you the “test it out or get a refund for some time period” just throw them away. Some of them just call 1-800-Got-Junk for you.

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schroedingersnewcat t1_iy74zat wrote

Tuft and Needle specifically asks you to donate it to charity, as does Casper I believe. Not sure about others.

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