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cramduck t1_iu5m07e wrote

hopefully they can cut down on turnover and get some more staff. it's crazy how long the pharmacy waits are.

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Dhen3ry t1_iu5zxwd wrote

That is by design. If an employee has half a second to catch their breath, that's waste. They want to ensure there is always more work to be done than can possibly be done. Not just in that industry either. Employees are always a cost to be cut, not a service to customers to improve their experience. (Same logic applies to "Your call is very important to us." If it was that important, they would hire enough people to answer the calls in a timely manner)

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Vormi23 t1_iu8soo6 wrote

Yet they push that survey count onto employees demanding so many perfect surveys a week/month. Overworked staff are incentivized to quickly go through the line, not provide good service.

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Lysandren t1_iu6jzqt wrote

They pay shit wages, so their techs don't stay once they get experience.

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CuteCatBoy69 t1_iu7sl93 wrote

Pharmacies aren't emergency medical facilities. Waiting an hour or two for a script is fine and should be expected.

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cramduck t1_iu9mbjf wrote

I meant an hour or two just waiting to pick up the script they took 2 days to fill. Granted, it's usually because there's only one person working the counter, and the three people in front of me are apparently using a pharmacy for the first time in their lives..

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