Eh, you can always pass on shit like this to a supervisor or manager.

Even if you can’t directly contact/locate one at that exact minute, you put the person on hold until you can.

I’ve worked in several call centers and you’re not gonna get written up/fired if the call record shows someone on the line clearly stating they are LEO and they require immediate info.

It’s something called being “above my pay grade.”

Not all folks working at entry level jobs are there because of a shitty economy or bad luck. There’s a fair percentage of people who just aren’t smart enough to get any further… and then some who can’t even perform at that level.