soggynachochip t1_ja17zvn wrote
I can just hear the dipshit employee reading off his script.
“Mhm. Yes that is a serious situation and I understand your frustrations.” Glances at pre written response “But unfortunately the 30 day trial period has ended and we do need to charge you for any further services”
Fucking idiot.
ZhugeSimp t1_ja1a5vu wrote
As someone's that did the script job from home, you literally can't advance the script without proper inputs.
Nytelock1 t1_ja1vvm8 wrote
You talk like the employee has a choice. I'd be willing to bet the "button" that enables the service has a "must take payment" popup or or error preventing the employee from even having a choice in the matter
Eyfordsucks t1_ja1zmse wrote
Because it’s the employee’s fault they are a wage slave and have to follow the company’s policies and procedures….
Debaser626 t1_ja5jyvj wrote
Eh, you can always pass on shit like this to a supervisor or manager.
Even if you can’t directly contact/locate one at that exact minute, you put the person on hold until you can.
I’ve worked in several call centers and you’re not gonna get written up/fired if the call record shows someone on the line clearly stating they are LEO and they require immediate info.
It’s something called being “above my pay grade.”
Not all folks working at entry level jobs are there because of a shitty economy or bad luck. There’s a fair percentage of people who just aren’t smart enough to get any further… and then some who can’t even perform at that level.
dpdxguy t1_ja34cbz wrote
You didn't read the article, did you? The "wage slave" violated company policy and procedure by refusing to give requested information to the police.
Hand-Picked-Anus t1_ja3fm6c wrote
They will ALWAYS blame the employee in these situations. I would be amazed to find out that the employee even knew an emergency option existed. We are talking about some poor kid in an Indian call center, 90% odds. It's very unlikely his software even let's him do anything other than ring people up or save whatever data they've handed over. Allowing low tier employees the ability to just hand over location data is asking for trouble. At the worst, the employee probably should have referred him to someone higher up and failed to do so.
dpdxguy t1_ja3glw6 wrote
That's a whole lot of speculation without an ounce of evidence.
Hand-Picked-Anus t1_ja3wdfi wrote
You have real life to use as evidence. Just Google "company blames employee."
Eyfordsucks t1_ja3fwof wrote
I read that the employee was “forced to follow procedure” and then Volkswagen blaming the employee for the failure of their process.
Sounds like they need to train people properly or revamp their prompt system.
dpdxguy t1_ja3gig0 wrote
I agree that this was probably a training issue. The article implies as much. I'll also note that the article says that in prior similar situations, the employee involved has done the right thing, making it sound like this was a one off situation.
miodoktor t1_ja2pdor wrote
We are talking about kidnapped child. How delusional you must be to defend them?
Seantwist9 t1_ja2rhhh wrote
It’s his job
miodoktor t1_ja2roac wrote
That is no excuse
Seantwist9 t1_ja2ru8c wrote
Pay his lost wages then
miodoktor t1_ja2rx6a wrote
How come "it's his job" doesn't hold up for cops?
Seantwist9 t1_ja2s1bc wrote
Well what specifically are you talking about? Cops have more discretion then a call center employee.
miodoktor t1_ja2sco8 wrote
And here we go, suddenly "it's his job" isn't good enough defense
Seantwist9 t1_ja2shtj wrote
Lol did you just expect me to say that so you just burned it in your mind? Cause I didn’t even say that
Eyfordsucks t1_ja2tcpg wrote
Having empathy for someone and their shitty situation doesn’t mean I am advocating for their mistakes/regrets/hard decisions.
Be mad at the kidnapper.
Durzo_Ninefinger t1_ja2ft53 wrote
Yeah fuck that guy, probably wanted to keep his job to pay the bills, so selfish /s
soggynachochip t1_ja3xper wrote
Yeah fuck that kids life right? MIGHT get fired. Definitely no other jobs available.
[deleted] t1_ja7dfqx wrote
[deleted]
monkChuck105 t1_ja2iw35 wrote
If it's like OnStar they do locate the vehicle if it's reported stolen to police. They just harass you in hopes you sign up for their crappy service first. All it takes is a quick phone call to confirm the VIN, but I'm sure there's a mountain of unnecessary paperwork to cover their ass. At least a car you expect to get insurance if it's not recovered. A kid is irreplaceable... These companies care more about ripping you off then saving a life.
doodlerscafe t1_ja35tdl wrote
That’s the actual job description that is exactly what the company hired them to do and most likely with very little training and even less pay
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