It’s what I see everyday at companies who went to offshored MSPs or whatever. They keep a few senior domestic workers who have that tribal knowledge and more or less know what they’re doing. Rest are just distant worker bees who have no real incentive to care. But the entire setup means that everything is so rigid in process and lacks higher level talent, that everyone gets stuck just treading water. “This is how <x> works, and so we just keep doing it” it’s all about keeping the lights on.

Ultimately it becomes nearly impossible for them to actually do anything new. There’s just no room for big change because the whole setup is so inflexible. Simply no one who has the time, talent, political power, and patience to say take <x> technology and run with a new implementation. No one who can be creative and see how the big picture puzzle pieces fit together for their own organization.

And eventually over time because change has become such a monumental task, they basically atrophy. Hopelessly out of date. They look at solutions and products that are too new to support a company still operating like it’s 2003 instead of 2023.

Deloite USA is now over 70% Indians. Partners? all white

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>As you can imagine, there's a year+ backlog of work, it keeps building up, and more than half the week is spent fixing stuff they broke, or being tier 2/3 support for them because they can't read logs and have no idea what to do except press the Enter key to run the automation we created for them.

That's wild. I worked at IBM the last few years and our offshore team was always harder working and better performing than the onshore team. Those guys work crazy long shifts for way less money.