US Bank stole $12,000 from me, refused to release the phone recordings of the calls that took place (everyday, multiple times a day) for 3 months. Also have screen shots and screen recordings of them switching amounts and adding said charges twice completely stashing one of the amounts buried in the ledger before the date the charge happened. I actually got one of the representatives on the phone while sharing the screen admit to seeing the multiple ‘same charge’ no where near the posted date. They held numerous charges and deposits for a week only pushing them through when it would overdraw my account and then post the deposits and take it. A merchant charged me by accident 6 times for the same thing, they immediately corrected the charges. It deducted from my account but the correction to the error sat for a week and never posted. It disappeared, and they have no record ‘besides those recorded calls’ that the incident ever took place. The money just vanished. They took ever dollar I had, they ruined my life.