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Y-Cha t1_j560i4q wrote

Reply to comment by axonxorz in BBC News: FAA outage: US airline regulators blame contractor for travel chaos by Gigglemind

>You must not work with users often.

I'll bungle this as my eyes are half open.

Yep, very important when writing the UAT scripts/procedure, at some points, to place yourself in the position of "brand new user, knows nothing." Also make sure your SME, if they're involved in the actual testing, remembers the same.

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