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_tx t1_j2xce1o wrote

Reply to comment by Ghost_of_P34 in Salesforce to cut staff by 10% in latest tech layoffs by ChocolateTsar

I know it feels kinda weird, but those one off costs really don't affect decisions today. The SAAS industry is extremely forward looking because for companies like Salesforce, their product is insanely sticky. Salesforce really doesn't lose many customers so the company has cash coming in. They just aren't bringing in enough new customers to warrant paying the sales staff so much money today.

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traegeryyc t1_j2xd8az wrote

>companies like Salesforce, their product is insanely sticky.

They developed an Early Warning System that tracks ~130 customer metrics. It can predict a customer about to churn with more than 95% accuracy more than 9 months out.

They are incredibly dialed in.

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_tx t1_j2xh5dm wrote

I'm sure there are others, but Salesforce and Workiva are the 2 platforms I never saw anyone leave while I was in consulting.

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BasroilII t1_j2y5c3n wrote

My company left salesforce. There were a couple reasons, but cost was the biggest.

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someguy7710 t1_j2ykuzu wrote

Its insanely expensive, we moved some stuff off it, but not entirely.

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traegeryyc t1_j2z4y5p wrote

Definitely. I promoted and championed HubSpot into my ladt couple organizations. It is an incredibly powerful, c9nnected, scalable, approachable and more affordable platform.

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tylerdotaa t1_j31jh2l wrote

Being an admin of both products in the past you cannot compare hubspot to salesforce.. hubspot is a whellbarrow salesforce is a porsche

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jade09060102 t1_j30zery wrote

SAP also very sticky

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djwm12 t1_j3190dm wrote

SAP has been pretty innovative in the past 5-10 years. Not saying they're perfect but headway is being made. Oracle, on the other hand, seems less appreciated by enterprise customers. I still can't forgive them for what they did to OpenOffice. And yes I'm aware of LibreOffice.

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