I think you probably mean people who arrived way after you were served first, but yeah, that was exactly my experience. And it wasn't just me. There were at least two or three other people waiting for pre-orders, and we were all repeatedly ignored while the cashier rang out all the in-store customers first. I guess they just don't like people who order online. So you're right. Why do they even offer that option if they're just going to treat those customers like dirt? And the one employee I asked a question to was rude as heck. So, yeah, their overstuffed bland sandwiches ain't worth it. And you definitely shouldn't lose out on money because their service sucks.