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Pretend_Selection334 OP t1_j2eqcn3 wrote

Reply to comment by SquirrelBoy in NJ MVC Rude and condescending by Pretend_Selection334

You’re taking this personal when it isn’t. It is not an expectation of me. It’s a reasonable human expectation. Happens to you and to everyone else. At some point in your life, despite your best efforts you’re still not perfect and if we as empathetic humans can’t tolerate that then that’s why we have angry, intolerant, with lack of people skills staff at DMV.

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SquirrelBoy t1_j2eqq6d wrote

It is personal, because I run a call center for the state and run into people like you all the time. You're not special, you're not unique. We have a job to do and literally thousands of others we can't help because you want concierge service on a McDonald's budget.

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Pretend_Selection334 OP t1_j2ere4y wrote

At the end of the day, I blame the agency rather than the individual staff for such atrocious behavior. When you’re dealing with human beings you have to expect that mistakes will happen and it’s part of the job. So we can’t pretend that just because you’re sitting behind a counter you’re superior than your patrons. Such behavior would never be tolerated at my job and I would be out of a job if I behaved with such lack of empathy. People skills are essential to good customer service and it seems that the DMV could care less about that.

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SquirrelBoy t1_j2erkq0 wrote

You're missing my point though, everyone wants a special exceptions every time. It's not just a one-time thing. It's an every interaction thing and we cannot have that or the whole system collapses.

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Pretend_Selection334 OP t1_j2esdw3 wrote

So why doesn’t it collapse at places where they treat people with courtesy? Most places I go, whether government agencies or private businesses, I get treated with respect and it seems it is only at the DMV where I observe this is rampant. So again, why doesn’t it collapse elsewhere?

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SquirrelBoy t1_j2esw3f wrote

It has, you just haven't realized it. It's why the DOL is under such fire because they can't provide the services. Tens of thousands of calls a month go unanswered because we don't have the staff. Claims take weeks and weeks and weeks because we don't have the staff. So it's either we help people in the order that we get them with no exceptions or those who complain the loudest are going to get the help first which is more fair?

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Pretend_Selection334 OP t1_j2etfnv wrote

It has collapsed? LOL 😂 geez!!! And then you claim I’m missing the point and I haven’t realized things. Thanks for the laugh.

I’m still wondering why I can go so many businesses and government agencies and I don’t see the attitude I see at DMV. But you’re just going to say it is only me because I’m the only one that doesn’t get it and sees it that way because I’m blind. 😂😂

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SquirrelBoy t1_j2etjit wrote

As a person on the other side, your attitude just reeks of entitlement. If you don't have your shit together go to the back of the line. It's as simple as that.

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Pretend_Selection334 OP t1_j2eubwf wrote

You have to admit that the environment at DMV you don’t see it happening with the same magnitude elsewhere. You still haven’t answered why that is the case.

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SquirrelBoy t1_j2eukfm wrote

I don't know, I don't work at the DMV, but I do work in an area that I can understand and commiserate why they feel that way.

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