I used to work as a driving instructor, so I've been to all NJ DMV offices up north. I have to agree that at the beginning, they were rude af but the more I went, the more chill they were, and again, it had to do with the fact that they would see me almost every day with a student trying to get a permit. Now, a lot of their anger or rudeness stems from the fact that they are overworked and underpaid (not our fault), and they can only seem to have so many people covering areas when someone is out or gets fired so they get frustrated and they take out their frustration on the first person they encounter which is your average Joe trying to renew their license or do some dmv related stuff. On top of that, they have to deal with asshole supervisors/bosses who tell them to "deal with it" because they can't stop the flow of people coming in to get their stuff done. Another interesting thing that happens very often is the "system going down," (blame the state for that) and when that happens, nothing gets done, and when the system is up again, if it comes back at all, then they're back to square one. Dmv system in NJ is so outdated that it goes down at least 2 or three or possibly even more times during the week. On top of all of these things, you have their asshole bosses pushing them to work Saturdays because they have to, so there goes their weekend plans. This is a perfect example of shit rolling downhill, and whoever is at the bottom gets fucked. I'm not trying to defend them whatsoever because none of these issues justify them treating people like garbage, but those are some of the things I would hear them complaining about most often when I was there. Something has got to change, and it's gotta start at the top, but then again, it's been like this for decades, so unless something drastic happens, things will remain the same.