I moved last year and neglected to update the address on my EZpass account. I had no idea they would be sending a new tag, which they just notified me of via email last month and said that my old tag is expiring. I’ve updated my address since then but it’s probably too late

I’ve been trying to get a tracking number from them to see if it’s been delivered but I can’t get anyone to pick up. I’ve called customer service three times and either been on hold for an hour or hung up on because they were too busy. I also started a service request claim on the website and have not gotten a response yet.

I stopped by my old house to let them know and give them my number in case it shows up. They claim they haven’t gotten anything but I think they got it already and threw it out. If that’s the case I have to report the new tag stolen and request a new one which I have to pay for. Both tags on my account are listed as active. The email also mentioned that the new tag would come with a sleeve to return the old one.

Any advice here?

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Dozzi92 t1_istpirj wrote on October 18, 2022 at 5:04 PM

#134,150

I emailed them because I did the same exact thing. I had them send me two tags, in fact, and both went to an address I moved out of 12+ years ago. After that they kindly told me to fuck off, and that if I want a new tag they're charging me for it.

ferocious_coug OP t1_istpy1l wrote on October 18, 2022 at 5:07 PM

#134,169

Replying to Dozzi92 (#134,150)

I’m just pissed off because I can’t ever remember them just randomly sending me a new tag before. I know it’s my fault but I would have updated my address if I was expecting it.

Dozzi92 t1_isu2qyj wrote on October 18, 2022 at 6:31 PM

#134,900

Replying to ferocious_coug (#134,169)

Yeah, I've had my one tag since 2010. I never thought to update it, because I had no reason to. It recently just died, and I just left Delaware EZPass to bring it home to NJ.

evilsbirth t1_isvx0d7 wrote on October 19, 2022 at 2:11 AM

#138,898

Same boat. Called them over an hour on hold. Then they told me to wait another week to see if they show up. It had already been almost two months.

ferocious_coug OP t1_isw03lg wrote on October 19, 2022 at 2:34 AM

#139,074

Replying to evilsbirth (#138,898)

What happened to the old tag? Both of the tags currently say they’re active. Won’t the old tag deactivate at some point?

evilsbirth t1_isw0yug wrote on October 19, 2022 at 2:41 AM

#139,124

So I'm currently at 5 months. My old tags still work. The two I never recieved still list as active on my account. I may just report them as lost. It still irks me that I will be charged for the lost tags.

Ok_Slide_4626 t1_isx3o54 wrote on October 19, 2022 at 10:21 AM

#140,850

I returned both my EZPass transponders 6 months ago (moved out of the country) and I noticed last month they still charged my credit card another $25 re-up. I guess they were still hitting me for $1/mo fee. I have the email from April confirming that they received my units. But I can’t get a hold of anyone on the phone. Emails to them bounced back. Do any of you guys have an email (or other method of contact) to reach someone at EZPass?

evilsbirth t1_isxedvu wrote on October 19, 2022 at 12:18 PM

#141,479

Replying to Ok_Slide_4626 (#140,850)

Log into your account and there is a section where you can send a message online. I did that last night and got automated response that it could take up to 10 days to hear back.

evilsbirth t1_it6x0aa wrote on October 21, 2022 at 11:30 AM

#163,782

Replying to ferocious_coug (#139,074)

Old tags never stopped working. I would like to add that I recieved an email last night that they would be deactivating the lost tags and sending replacements. I used the online "contact us" form and they responded in 3 days.