JmnyCrckt87 t1_j0hm5dy wrote
Reply to comment by ankly98 in Terrible experience with Avelo by Tunarepa2
For me, I get that stuff happens. I'm not going to go into extensive detail with my issues I'm currently facing at PBI with Avelo trying to get to New Haven, but I can tell you that I'm perplexed by their customer service. It's truly a whole different approach...it's like they're actively trying to poke the bear and agitate a terminal full of angry passengers, rather than do a single thing right. You're entitled to mess up, and I know it's not these employees faults...but, wow...this was a disaster and couldn't have been dealt with in a more chaotic manor. All the PBI people are apparently constantly furious with Avelo Operations on a 365 day basis...their responses were much more professional, but basically along the lines of, "good luck with those guys..."...the employees were not prepared or knowledgeable and put gasoline all over the flames. My flight was the canceled flight because they got the plane stuck in the mud at the tweed runway, lol
ankly98 t1_j0huuos wrote
Yeah, it sucks cause Avelo knows they are the only airline servicing Tweed. You either put up with their "customer service", or deal with getting to/from JFK or BDL. With their cheaper price and New Haven location, they know customers will be back to take the gamble. So as customers our only choice is to either pay more for the "United/American/Delta" experience or play the game with Avelo and hope that everything goes well...
Tunarepa2 OP t1_j0i6stm wrote
But everyone on this sub says they’ve never had a bad experience with Avelo and they can do no wrong.
ankly98 t1_j0ie7p9 wrote
I am sorry for what your family members have had to experience but there are good days and bad days for everything. Just like how Tweed could be normal on other days and today, a plane got stuck in the mud and closed the taxiway.
My flight out of Tweed to BWI was fine and smooth too. I guess I sat next to someone with a cat and I kept feeling something touch my legs? It just doesn't make for as good of a story to tell when everything works as it should.
JmnyCrckt87 t1_j18xq5v wrote
It's how you handle the bad days that makes the difference. In my case, they dealt with it without any grace.
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