JmnyCrckt87 t1_j0h02ru wrote
Ugh. Trying to bring my family and young children from PBI to New Haven currently with Avelo. My son is special needs so Avelo and TSA said to arrive 3 hours early, but we had to wait for Avelo employees to arrive at 10am for our 11:25am flight just get our bags checked and start going through security. Now, our flight has been delayed until 3:30pm, we are going to miss an entire day of our vacation, I'm stuck with a 5 and 7 year old, and there's not even Avelo employees in the terminal to speak with. There's a terminal full of irate people and no Avelo personnel to speak with. Flight xp346. Zero recourse....wife is on hold for an hour now, and their email just says, "We know this is not the smooth on-time experience you were expecting. Unfortunately, we fell short this time. We greatly appreciate your understanding and patience."
Tunarepa2 OP t1_j0ha5cm wrote
It’s been 27 hours and third boarding and the plane still won’t get to new haven
JmnyCrckt87 t1_j0h2nci wrote
Finally, a girl for Avelo showed up at the terminal. She says she has no contact with Avelo and not getting any answers from them, but we are all sitting here. She can't get through to anyone from the company that employs her, but claims they will smush us onto the 6:30pm flight since it's not full, worst comes to worst...but our 3:30 has been delayed, indefinitely...
Tunarepa2 OP t1_j0i6hmk wrote
Now the flight arrived to Tweed and they’ve been stuck on the plane for an hour and a half.
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