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ankly98 t1_j0fipq5 wrote

I had a similar experience recently! If yall are interested, look up the flight map for XP 410 on Nov 25th.

We were supposed to fly out of Baltimore back to Tweed at 10 am. We boarded the plane and after pushing out, were told a heating element of the engine was not turning on so we had to return to the gate. We waited 2 hours for the 2 mechanics to come and fix the problem, just to be told that the plane was severely overweight and would not be able to land on the short runway at Tweed. Fuel was apparently cheaper down in Baltimore, and they just loaded the plane up (without making calculations regarding the pieces of luggage and souls on board?). We needed an oil truck to take the fuel out, but after waiting for more hours, were told that no oil truck could take the fuel. We proceeded to burn oil at the end of the runway and did loops above the ocean like it was the Indy 500. It was 6 pm when we arrived at Tweed, and I might have returned earlier if I had stayed on the Amtrak that took me to the airport. Over the PA I heard that the unlucky passengers flying to Florida would not receive their checked-in luggage until the next day, presumptively because we burned all that fuel up.

It's nice to be able to fly out so close to home, but they really need to do better maintenance on their fleet of planes. The first delay for safety, I do understand cause I do not want to fly on one engine. The second delay just feels like a mistake that was never addressed, as the pilot "never experienced anything like this in his career".

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JmnyCrckt87 t1_j0hm5dy wrote

For me, I get that stuff happens. I'm not going to go into extensive detail with my issues I'm currently facing at PBI with Avelo trying to get to New Haven, but I can tell you that I'm perplexed by their customer service. It's truly a whole different approach...it's like they're actively trying to poke the bear and agitate a terminal full of angry passengers, rather than do a single thing right. You're entitled to mess up, and I know it's not these employees faults...but, wow...this was a disaster and couldn't have been dealt with in a more chaotic manor. All the PBI people are apparently constantly furious with Avelo Operations on a 365 day basis...their responses were much more professional, but basically along the lines of, "good luck with those guys..."...the employees were not prepared or knowledgeable and put gasoline all over the flames. My flight was the canceled flight because they got the plane stuck in the mud at the tweed runway, lol

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ankly98 t1_j0huuos wrote

Yeah, it sucks cause Avelo knows they are the only airline servicing Tweed. You either put up with their "customer service", or deal with getting to/from JFK or BDL. With their cheaper price and New Haven location, they know customers will be back to take the gamble. So as customers our only choice is to either pay more for the "United/American/Delta" experience or play the game with Avelo and hope that everything goes well...

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Tunarepa2 OP t1_j0i6stm wrote

But everyone on this sub says they’ve never had a bad experience with Avelo and they can do no wrong.

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ankly98 t1_j0ie7p9 wrote

I am sorry for what your family members have had to experience but there are good days and bad days for everything. Just like how Tweed could be normal on other days and today, a plane got stuck in the mud and closed the taxiway.

My flight out of Tweed to BWI was fine and smooth too. I guess I sat next to someone with a cat and I kept feeling something touch my legs? It just doesn't make for as good of a story to tell when everything works as it should.

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JmnyCrckt87 t1_j18xq5v wrote

It's how you handle the bad days that makes the difference. In my case, they dealt with it without any grace.

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