I was waiting in Rick's office to give my car keys/talk about what was wrong with my car the first time I went in and watched him Give extremely fair, extremely we balanced and thoughtful advice to a young lady who had some auto issues and really didn't know what to do. It made me feel really confident about his shop. I do some of my own work but what I needed was outside what I have time/patience for and they did great. I can't recommend them enough.