LCI comes across as the kind of organization that should have gone extinct many moons ago.

Bad landlords are a problem, but a taxpayer-funded agency with the sole mission to keep landlords in check that fails to keep bad landlords on check is a bigger problem.

And an agency that doesn’t even bother to recognize when they are failing, ask how they can improve, and then take the necessary steps to improve is an even bigger problem.

“This is our process.” That’s it? The internet has been available for decades and nearly every other communication we receive now comes via email, and their response is “well, this is just our process?” And then just blame the reporters for exposing their incompetence?

A competent organization doesn’t put its processes above its mission but instead questions and updates those processes as times change and new technologies become available. Are they too busy running on autopilot to think about how to properly do things?