Comments

You must log in or register to comment.

ekoostick t1_j3if9ii wrote

That outage on Monday was definitely weird and we were out for a few hours. I just ran a speed test and everything is normal for me (between Candia and Medford). I'm on the 800/20 plan and was reading above 900mbps to my hardwired computer on speedtest.net.

3

chain_me_up t1_j3iarod wrote

I honestly haven't had any issues or slower speeds the entirety I've lived here (lived in Manchester for 2.5 years so far) with Comcast at all.

2

xxpact OP t1_j3je3h3 wrote

Interesting I’ve been seeing around just 100mbps / 23 and that’s testing off the modem. May have to give xfinity a call

2

akmjolnir t1_j3jjmvq wrote

Restart modem/gateway, wireless router, and computer?

You can also restart the modem via the Xfinity app.

1

xxpact OP t1_j3jon1d wrote

Yeah just did that and I found my coax patch was bad replaced it also that got me back

2

last1stding t1_j3irv8s wrote

WIFI Download 20.82 Mbps Upload 10.17 Mbps. Have desktop connected via Ethernet.

2

akmjolnir t1_j3m60uw wrote

Was the outage from Mother Nature, or did they say they were doing scheduled work?

1

xxpact OP t1_j3m6x5b wrote

Just found the article

https://www.wmur.com/amp/article/crash-manchester-comcast-service-new-hampshire-1423/42400134

https://manchesterinklink.com/car-accident-causes-manchester-area-xfinity-outage/

Took out Fiber lines which run back to industrial drive where it all terminates it seems like

2

akmjolnir t1_j3mfqjy wrote

So here's the fiber along East Industrial Park Dr. in Manchvegas.

https://i.imgur.com/95yHcBi.jpg

As you can see there are a lot of fiber cables along that road, and even a single strand of fiber inside a bundle will fuck up service for, pontially, a large area.

There's also a hub right there, so my guess is that the reporter didn't have the correct terminology for OSP fiber and when they said a "fiber" there was really a lot more damage then that.

The video in the WMUR link shows the bottom of the pole missing, and all those damaged splice cases. It would take a while to go through and verify what was still working/passing a signal vs. damaged/dark. Then you have resplice all that fiber after removing & replacing the damaged stuff. That takes a long time, and those construction guys in the bucket trucks probably made bank that day.

But.... they can't touch a thing until the utility company renders the work area safe by either cutting off power (which they wouldn't do just to let a telco do work), or cutting power and replacing the damaged poles. After the power is rendered safe an operational, the companies that lease space on the poles can go in to do their work.

That's why outages can take a long time to resolve.

Two things of note:

  1. Browsing my map I can see that Manchester is getting some RPD node replacements/upgrades. That'll make things faster than the existing analog node architecture.

  2. The last paragraph of the second article quoted a dummy. A car accident wiping out poles and cables is the definition of "unplanned", and as a customer you don't have the right to no anything other than what they tell you. If you want that info, try and join their board.

2