if they were treated the way they treat others they would be bothered by it as well. everyone has other things to do, it's just the appropriate thing to do, especially if you own a business, to communicate with your customers. when they call their bank do they expect to talk to someone? after all the bank has other customers, why talk to the little guy?

why do you think half of the reviews you see online are either "he was prompt and communicated well" or "he wasnt responsive and i couldnt get a hold of him". it matters if you are running a business. if you dont want people calling you dont set up a business where people call you to hire you.