That makes no sense at all. If the owner of the business charges $150 per hour, there is no way they could pay their workers those wages. What would be left over for him? Materials have skyrocketed, supply chain issues galore, etc. The majority of these businesses are very small with a family member doing the paperwork on the weekend. They have no office staff to field calls and emails. They work with the customers through their cell phones. Not in an office. Pretty hard to answer your call when you are up on a ladder.