Agree! I know its easy for me to armchair quarterback it but if they just used perhaps a Google calendar to schedule out projects. Maybe set aside an hour a day to bust through phonecalls and texts with clients? Raise prices if you have too many clients.

What really I do not get is they are busy so don't respond and are annoyed people keep calling them. What do they think the customer is thinking? They aren't mindreaders, so the only thing they can do is keep calling or find someone else.