If I remember correctly the 'convenience' fee shows up when you're paying but you're not actually charged it. It doesn't show up on your receipt when using eCheck. I registered my CC and attempted to pay with that when their new website first when live. The transaction would go through on their site then I'd get an email later saying the transaction failed.

Considering their website operates slower than websites in the dial-up era, I have no clue WTF they were thinking with this update.

I'll also whine that you can no longer pay multiple accounts at the same time. If you had multiple accounts (I'm a landlord) you used to be able to pay them all at once. Now I have to pay each one individually. Combine with the slow website and it's very frustrating. Use auto-pay you say? I don't trust them enough for that.