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Sirhc978 t1_j9fkomz wrote

Threaten to cancel, then you will eventually be transferred to customer retention and you will probably be offered a better deal.

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dydyfly OP t1_j9flab1 wrote

I think Xfinity is the only option where I live. If I cancel I just won’t have internet and I think they know that

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Sirhc978 t1_j9flinp wrote

Just tell them you'd rather pay for Starlink.

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northhiker1 t1_j9ft5cf wrote

There's also T mobile internet for $50.00 a month, everything included. Think it works well in most of NH. That's another bargaining chip. But yes, threaten to cancel tell them you will be going with T Mobile and they will give you a better deal

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kitchinsink t1_j9llj0s wrote

So, you still have to threaten to cancel to get another deal, regardless of whether it is a monopoly or not.

When you call, you ask for their cancellation department, and you'll receive a person who can give you the discounts that you would get if you were a new customer, provided you sign a contract, typically for 2 years.

Source: I have done this more than once, in multiple states.

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The_Beardly t1_j9ftlg8 wrote

I tried to do this to get a lower rate on tv and internet. Said I’d go Hulu and they were just like “we don’t offer packages anymore 🤷‍♂️

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MagicalPeanut t1_j9idflq wrote

You do not need to threaten to cancel. Every 1-2 years, depending on how long the contract goes, I DM their Twitter and ask for their promotional rate. And every time I ask they give it to me. No threats, no nonsense—just a simple inquiry. $59.99/month for the 800 Mbps plan. A lot of people seem to have a lot of bad things to say about Xfinity but I've never had anything but good experiences.

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Sirhc978 t1_j9iq3tv wrote

Can you share a copypasta of what you DM them on Twitter? My promo rates just expired.

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MagicalPeanut t1_j9klumn wrote

It's not much of a copypasta, but here is how my last conversation with them was initiated:

Hello, my name is ____________. For verification my address is ____________ and account number __________________.

I have a couple of things: First, I think there is an issue with speed in my area. In the past on my plan I was getting 600 Mbps just fine, but I recently heard about a speed upgrade to 800 Mbps in my area, so I tested but now I'm down to 225 Mbps. I tried restarting my cable modem and router, but the speed is consistently lower.

Second, would it be possible to sign another two-year contract on the 800 Mbps tier and get the same promotional pricing as before?

It's not as complicated as people make it out to be. You just need to ask. After a couple more messages they reprovisioned my modem for the correct speed and signed me up for a new contract. The downside is that there's a prorated ETF, but I don't really care since I've had no issues and don't plan on leaving.

The service industry is a difficult job to be in and being nice to these people can go a long way. It takes a special kind of person to work in an environment where you're constantly getting requests from people when they are most unstable (ie: they're upset because they don't understand something or something isn't working).

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