I applied for MassHealth last week and I was approved. I enrolled in a health plan online on Friday, and it said it would take 1-2 business days to process. I haven’t heard back yet; is there a way to check on the status? I just want to make sure I did everything correctly and hoping to get off my student health insurance while the unenrollment window is still open (closes on 2/1).

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No_Statistician3083 t1_j5r7adm wrote on January 25, 2023 at 12:08 AM

Call them.

I hate phone calls. I had issues last year with MassHealth (login/profile/other stuff), couldn’t resolve it online. My boyfriend told me he always just calls and it doesn’t take long and they get everything sorted. I finally called and got everything sorted and enrolled in a plan in less than 15 minutes.

They will be able to tell you the status of the application and everything. If you need documentation for approval or anything they’ll be able to tell you.

Good luck!

Mission_Albatross916 t1_j5rc93m wrote on January 25, 2023 at 12:42 AM

I also hate phone calls. How do I find the number to call?

TheGodDamnDevil t1_j5s1fk2 wrote on January 25, 2023 at 3:49 AM

1-800-841-2900

mamatoE10 t1_j5r9sax wrote on January 25, 2023 at 12:25 AM

Call early in the morning , and if not be prepare to be on hold for a while

Maronita2020 t1_j5rqanb wrote on January 25, 2023 at 2:24 AM

Mass Health 1-800-841-2900

snugglesnpie t1_j5ul0t6 wrote on January 25, 2023 at 5:55 PM

You can schedule a phone call or video chat with a masshealth representative so you don't have to wait! https://www.mass.gov/info-details/schedule-an-appointment-with-a-masshealth-representative

kittylady3 OP t1_j5unm43 wrote on January 25, 2023 at 6:11 PM

Thanks everyone! Called this afternoon and didn’t have to wait long, got everything sorted out :)