Yes I understand this. I’m telling you what my office told me and my son. No access to any information in his chart except billing. I can’t have access to labs or anything in his chart except for me to pay his bills. So in this instance my office is telling me my son makes his own medical decisions. That is exactly what I was told so perhaps their receptionist is giving the wrong information. Anyways we switched to a family practice and don’t need to deal with that issue since they don’t do that.