Can't Access Plans on Health Connector

Submitted by Long_Ad_5182 t3_zkctsx in massachusetts

I'm currently on a Masshealth plan with no premiums for being low income. My income has changed and I have to choose a plan with a premium for this year through the Health Connector, and already have an account from a few years ago.

However this is the link the Health Connector keeps giving me to shop for a plan. Once logged in I can only view my login/verification credentials. It doesn't display any of the steps or options that are shown here. It also won't let me apply for coverage as a new user, either.

How do I update anything and shop for a plan? The links all come straight from the Health Connector itself. Is there a different website I'm supposed to use?

1

Comments

You must log in or register to comment.

PolkaD0tMom t1_izz0f0m wrote

You will remain eligible for Masshealth, even if your income changes. You can't enroll in a Health Connector plan.

2

Long_Ad_5182 OP t1_izz2mna wrote

Why can't I enroll in a plan? I never got information on plan renewal (the packets they send out each year). Do I have to worry about losing health coverage between now and Jan 1?

1

Long_Ad_5182 OP t1_izz2uq8 wrote

To elaborate, my income shot up a lot so I won't be eligible for the subsidized Masshealth plan I'm on.

1

PolkaD0tMom t1_izz3chz wrote

You still qualify for Masshealth. Even if you make $100/hr. You can't enroll in a Health Connector plan when you qualify for Masshealth.

https://www.mass.gov/info-details/masshealth-coronavirus-disease-2019-covid-19-applicants-and-members

1

goldlion0806 t1_j004lr0 wrote

Do you know when this got extended until? I have clients that are confused and I didn’t happen to catch an end date.

2

PolkaD0tMom t1_j00toc4 wrote

There's no end date yet.

1

Long_Ad_5182 OP t1_j10m3nt wrote

Can they legally bill me for services during the coverage date in the future? E.g. they repeal the protection of coverage in a few months, see I've been making more, and then back charge or back bill me for services during 2022 that we're initially covered by my insurance?

1

PolkaD0tMom t1_j10n871 wrote

No, that would defeat the purpose of the protection

2

kayarisme t1_izza0zq wrote

The site is a cluster fuck. The phone line is 1-877-623-6765 and the CSRs have been excellent in my experience.

2

Long_Ad_5182 OP t1_j005lvd wrote

Thank you! I will reach out to them for confirmation of what PolkaD0tMom said. During Covid when I moved back, they wouldn't let me on Masshealth and it was such a pain to get health insurance because of the site, which is why I thought they'd just give me the boot if I didn't confirm a plan

1