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Visible-Education-98 t1_izk5n7y wrote

I had a cashier at DSW Downtown Boston get absolutely furious with me when I declined to give her my email address on a transaction I was paying for in cash. Went like this

Cashier: Ok, so you total is...

ME: Cash in hand

C: Can I get your email address?

M: I'm not part of the rewards program and I don't want to be

C: OK, can I get a phone number for you?

M: Why? Im paying in cash, I'm not looking for a discount, why do you need anything other than my payment from me.

C: Slams closed fist on counter, pushes the shoe box, takes a deep breath and says I am not doing this today. I said, I realize you probably get some type of incentive to do this but I'm sorry, my policy is this, if I'm paying for a service or a product, unless I volunteer my personal information you are NOT entitled to it. These stores need to stop putting their front-line workers on these data gathering quests, its so annoying.

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Unique-Public-8594 t1_izk73uc wrote

It’s the management pressuring cashiers to gather the info. Don’t blame the cashier. It’s incentivized. They are evaluated for their annual raise based on this.

And dealing with public facing jobs is brutal.

Short staffed.

Dead end job.

And everyone has bad days too.

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Visible-Education-98 t1_izkcxnf wrote

I know, thats why I said to the cashier "I realize you probably get some type of incentive to do this".

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fxcassell t1_izk756j wrote

Lol, my favorite is when they don't even ask if they can have that info, they just straight up say, "Phone number?" I'm buying a pair of shoes. My phone number is not necessary for this transaction. And if it is, please let me know so I never shop here again.

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