Contact the city’s office of landlord / tenant relations https://www.jerseycitynj.gov/cms/one.aspx?pageId=9290189

Dixon Advisory, the parent company, collapsed and ruined the lives of many Australian pensioners. They were recently fined 7.2m in Oz for recommending their own product, the real estate investment trust, to their client's whose pension funds they were managing. The collapse was blamed on Dixon here in JC. The trust allowed Dixon to provide in-house services for themselves at a mark-up of 20% which led to the creation of Dixon Projects, Dixon Security etc. People on this end were creaming off the money. Alan Dixon took a $17m payout and disappeared, as in his current location is unknown, just before the collapse. The Dixon properties were recently slated to be sold to another large landlord at something like an 11% discount on their value. The deal fell through and Dixon announced they'd be raising rents and cutting costs to survive.

Now imagine how the recent double whammy 3rd and 4th quarter tax increases scale, they have 100s of million dollar properties and have already implemented or factored rent raises.

It would be ironic, after having been shown such favorable treatment from the city, that property tax would sound their death knell.

TLDR - Your roof isn't getting fixed.

Had my roof literally cave in and flood my apartment last year because Dixon didn’t respond to my requests to repair a leaking roof, so I wouldn’t hold your breath unless it goes catastrophic. They didn’t do anything until there were three inches of water on the floor and a three foot hole in the roof. Also didn’t have heat or hot water for three weeks in the winter with no response from them. Threaten to not pay the rent as per another comment, that’s the only thing that worked for us.

I rent through them as well. Coincidentally, the New Jersey Democratic Socialist party came by my apartment because they have been helping Dixon tenants form up and organize. Apparently other Dixon tenants reached out to them to help with tenant rights issues. It might be worth it to reach out to them (in addition to going to the City) to see what they know or can help with.

Bet they notice if the money stops showing up

They’re dear friends of the mayor and have done all 3 of his houses. Call his office and ask him for the hotline.

Maybe they are too busy building Fulop’s fourth house?

I rent through them too. Seems like they laid off a bunch of their property management department, perhaps even beyond that. We didn’t even know our property manager and her boss were gone until we finally got a message from the now general property management email address. Did you submit a work order request through the tenant portal or email the general property management address?

If Dixon is as big a mess as indicated downthread, you may be on your own here. If you wanted to get it done instead havin git collapse while you're sending messages in a bottle, you could hire a contractor yourself and withhold the cost from the rent. As long as it's meticulously documented, including the log of attempted contacts, you should be fine.

Or you could withhold rent and put it in an escrow account. That will get their attention. I think that the Housing Court even manages escrows, but I don't really know.

Didn’t they go bankrupt?

Yikes. Rented from them before they went bankrupt and after. Pre-bankruptcy they were ok afterwards, not so much. I imagine they’re down to a skeleton crew so maintenance isn’t a top priority. Best of luck.

Is that Dixon Mills ?

Place your rent money into court or in your attorney's trust account. When they sue to evict, file a habitability defense. Be sure to bring pictures of the damage to court when the matter is scheduled for trial. You should also contact the city's code enforcement department.

Ask your neighbors to report it on SeeClickFix so that it gets more attention. They'll go to the owner on record to fix it

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I live in a Dixon managed unit as well in the Heights. 2 bedroom 1st floor/basement apartment in a 2 unit building. Dixon owns the whole building and rents the top two floors as a four bedroom unit to a group of young guys above us. All nice and designed with modern taste in mind which we liked, but after a couple months of renting the issues "between the walls" so to speak started to show.We've wrestled with water seeping into the home through exterior walls/flooring and window units, which then lead to ants, entering the home through the softer material and cavities. I'm a very aware and observant tenant and always reported issues immediately, but my property manager simply stopped answering us sometime during the summer. That led us to withholding rent due to the water and pest issues but more importantly the disrespect in blatantly ignoring us for WEEKS. After awhile we were finally notified that they are going through a "transitional period" at Dixon and that our previous property manager was no longer with the company. This was during the time I started reading about Dixon bankruptcies overseas and putting two and two together myself. Someone named Tim Coates who seemed to be high up at Dixon got back to me and addressed the issues only once a different issue presented itself. A pipe bursted above our stove and started to collapse our kitchen ceiling and damaging all the cabinetry. It was shitty living through the repairs (took about a week) but glad it was addressed and fixed and has been fine since.However between then and now I have started to see mice/rats around the exterior of our building. Obviously reported that as well and they'll send an exterminator in an appropriate timeframe who sprays and recently put out traps but won't address the main issue or really communicate with us tenants in detail about what's going on with these homes. The cavities in the exterior walls. They invite the water, insects, pests, etc that create compounding issues.Dixon bought up a huge portion of the cheap buildings when they could in Hudson County and in NYC, put a modern "luxury" coat on the interiors but never addressed the actual foundation of these homes and those issues present themselves eventually and Dixon doesn't want to pony up the necessary investments to actually fix them. They are grossly overweight in the amount of properties/units they own and manage, and the quality of management reflects that. And FYI, an exterminator filled me in on some extra tea on Dixon while they were spraying for pests at my place a couple months ago. Dixon only had something like 30-40% of tenants actually paid their rent during COVID. Dixon eventually took them to court but lost and had to swallow all of that missed rental income. I was one of the tenants that always paid on time throughout and will most definitely use that information as leverage once my lease expiration comes up and comes time to potentially renegotiate or walk depending on what they offer. Which will likely be a substantial increase for every and any tenant they have.