IC3POs t1_j9g5323 wrote on February 21, 2023 at 6:02 PM

Reply to comment by Informal_Bat_722 in 284 calls to 911 in 50 minutes? by expertinbirdlaw99

I mentioned it on my own comment earlier- but when Danbury CT went private - police officers had over 400 complaints against IXP within 18 months.. Look at other services the city has privatized that run less efficiently - JCMUA, Animal Control (Liberty Humane who are a pain to deal with) - and some garbage collection. Seems to me that the city would perfer to bust it’s near largest union. Public safety should remain that, public.

Informal_Bat_722 t1_j9g7t4y wrote on February 21, 2023 at 6:20 PM

400 complaints over 18 months, 5 years ago vs 284 calls to 911 in 50 minutes, many of which went unresolved

idk, seems like some pretty easy math to me lol

Here's more on that company: https://www.ixpcorp.com/who-we-do-it-for/

IC3POs t1_j9g9kid wrote on February 21, 2023 at 6:31 PM

I would think another issue to consider for JC 911, is the fact that our public safety employees aren’t being paid correctly even after the city spent over $1.3 million on a payroll system that isn’t working.

Informal_Bat_722 t1_j9gb60z wrote on February 21, 2023 at 6:41 PM

Which corroborates my note that we should explore privatization because of how poorly JC handles both employee assets but also their own systems.

IC3POs t1_j9gbtm1 wrote on February 21, 2023 at 6:50 PM

The new payroll system is a privatized company, that failed 4 pay periods since Jan. 6th to pay employees correctly. Cops, firefighters, dispatchers, etc.

Informal_Bat_722 t1_j9jvoko wrote on February 22, 2023 at 2:26 PM

Do you work in the real world?

When there is an issue with ADP, Workday, Paychex, etc. that are all privatized SAAS payroll systems the control failure is on the company itself and how they instituted the software.

>He said the police had a number of special units that made use of a finger punch system, confusing the software since many officers were punching in from places other than those anticipated.

Source

This isn't an issue with the software, but how it was set up by Jersey City officials.

edit:

I further think you lack the wherewithal of reality to boast that something isn't working because of a handful of cases amongst tens of thousands of instances of it working properly, while all of these exceptions of it not working occurred at the onset of this software being implemented.