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DarthMauly t1_j1dh4j7 wrote

Reply to comment by luchod in What caused this? by TrashAtEverything_

I worked at AppleCare for a couple years, doing call evaluating. A staggering volume of calls were solved by the tech advisor simply asking the customer to read the full message on the screen/ screen sharing and reading it for them. Especially with Apple Pay calls…

“This card can not be added, please contact your bank/ card issuer.”

Phones Apple Support to ask what to do.

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redoctoberz t1_j1dtvxa wrote

> asking the customer to read the full message on the screen/ screen sharing and reading it for them.

Makes sense due to roughly 2/3 of the population having poor to zero technology skills

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DarthMauly t1_j1du296 wrote

To be fair this isn’t technology skills, it’s reading comprehension.

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