Yes, the store associates were incredibly helpful. Tracking the package down was a pain in my ass in the first place, since it was 2 days late even though I paid for overnight and I was never sent a tracking number. The tracking number I was sent, which I thought was for the iPhone, was just for my internet equipment. That arrived when the phone was supposed to arrive. I was running around town and getting passed around customer service call centers. Then when I got the phone, it wasn’t even in the case. I just have to laugh about it a little, honestly.